Troubleshooting

📄️ Authentication

Troubleshooting authentication issues is crucial for ensuring uninterrupted access to our API services. Most authentication issues are related to header-based authentication, and this guide aims to provide you with steps to resolve common problems. Even though it is more complex to set-up, we encourage all users to take the extra time required to configure header-based authentication for our API, as this is the most secure method of authentication.

📄️ HTTP Status Codes

The Market Data API uses standard HTTP status codes to respond to each request. By preparing your application to utilize these status codes, you can often times solve common errors, or retry failed requests.

📄️ Service Outages

Market Data, as stated in our terms of service, makes no representation as to the reliability, availability, or timeliness of our service. This is not just a standard disclaimer. We have not yet been able to achieve 99.9% relability, which is a metric we consider a minimum level of reliability that is needed to operate without a backup provider.

📄️ Logging

Why Logging is Important